Our head office is in Dubai. We operate throughout all seven Emirates of the UAE.

Yes. We have a minimum order value of AED 1,500.00. This excludes tax, labor, and transportation charges.

Tell us as soon as you know for certain that you have to cancel. Unfortunately, we do have to charge cancellation fees; otherwise, we could face considerable losses from last-minute cancellations. There is a note of cancellation fees in every quotation and on each invoice.

The scale of cancellation fees is as follows:

1. Cancellation of orders 2 weeks or more before delivery, we will issue a credit note against the deposit.
2. Cancellations between 2 weeks and 1 week before delivery will forfeit the deposit.
3. Cancellations made within the last 48 hours before delivery will forfeit the deposit and 100% of the invoiced fee.

Refunds may take between 14 and 42 days to be processed.

For large events, you should consider taking out your own insurance to cover possible cancellations.

We don’t have our own decor, but we work with and can recommend several companies that would suit your particular occasion.

No. Delivery and collection costs are additional to the hire fee. This is because we need to factor in the distance to the location, access charges to the venue, and any PCR tests or similar requirements. Just ask for a delivery and collection quote when you are planning your order.

Yes. Our transport fees cover the full set-up before the event and the taking down and removal afterwards. We will need instructions on site and, ideally, a detailed floor plan as well. Please also supply the name and contact details of the venue manager, so we can liaise with them too.

Usually, we will be able to remove the surplus items so they are not in your way. However, we regret that we cannot provide a refund for unused furniture or equipment.

There are certain furniture pieces that you can rent with a refundable security deposit. If you choose to organize the collection and delivery, set up, dismantling, and removal yourselves and at your own cost, please remember that we will require a refundable security deposit prior to collection from us by you. The deposit amount will be based on the size of the order. Provided there is no lost or damaged furniture or equipment, your deposit can be reclaimed once everything has been returned to us.

Simply complete and sign the confirmation box on the quotation we have provided. Make sure to include details of the deposit.

If you are signing on behalf of a business, please ensure the business or company stamp is shown clearly on the form.

Finally, email the signed (and stamped) copy back to us along with a 50% deposit via bank transfer, cheque, or cash payment.

The booking deposit payment must be made in order to confirm the bookings.

Please remember that the booking deposit is part of the booking fee. There is a separate returnable security deposit in case of dry hire (payable no later than 48 hours before the event) taken to protect us against possible loss or damage to our furniture or equipment.

The more notice we have of your confirmation, the better. Until we have the signed quotation and 50% booking deposit, the items are not confirmed for your event.

Avoid leaving confirmation until the last minute. If, as time approaches, we have not heard from you, we will do our best to remind you. However, it is your responsibility to confirm the booking, and we cannot be responsible for the outcome if you fail to confirm and end up without the specific furniture or equipment you wanted.

There is a deposit of 50% of the hire charge on confirmation of all bookings. The balance of 50% must be paid in full no later than 48 hours before the event.

Payments can be made via:

- Cash
- Cheque
- Online bank transfer to the account details provided in our quotation

You can do that anytime during office hours (Monday–Friday, 09:00–18:00) up to 24 hours before delivery. We will always try to help you with any changes. However, depending on the timing and nature of the changes, they may create additional costs for ourselves. To avoid this, please make every effort to order the correct number of the right items at the very start of the booking.

If you book our Event Essentials delivery service, our team will contact you several days before to check on the details of the site itself and your instructions. We will make an event set-up briefing, including details such as access areas, security passes, and loading bays. We will need a floor plan or plans and other specific instructions. We will need to meet and talk with the location manager to double-check that arrangements are feasible and practicable.

On the day, our team will offload at the agreed location, unwrap items if required, and set up according to your instructions.

Before our team leaves, they will ask you to sign a delivery note to confirm you are happy with the work.

It is like the setup, only in reverse. Our teams will already know where and when to arrive and any specific arrangements for the location. Ideally, you or someone appointed by you should be present throughout the collection and removal process. Once we have checked all the furniture and equipment back into our warehouse, we will contact you to deal with the security deposit in case of dry hire.